Get in Touch

Say hello to Fae Cottage

When the kettle sings and the candles glow, we’re here—ready to help with orders, products, or spooky-season gifting.

Email: willow@faecottage.store
Live chat: Tap the chat bubble (bottom-right). If we’re away, leave your email and we’ll reply.

Our reply window: We’re UK-based (London time). We usually answer within 1–2 working days (Mon–Fri).
Quick tip: for order questions, include your order number so we can help faster.

What we can help with

Order updates, deliveries, and returns

Product info (sizes, care, safety, scent notes)

Gift suggestions and spooky bundles

Wholesale or press enquiries

If your question’s urgent or relates to a recent order, email is fastest: willow@faecottage.store.